Fixing Page Display Issues: Clearing Your Browser Cache

If a page isn’t loading correctly, try clearing your browser’s cache. This removes outdated files and usually fixes the issue right away.
(Don’t worry—your saved passwords and bookmarks won’t be deleted.)

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Windows

Chrome / Edge / Firefox

1. Press Ctrl + Shift + Delete.

2. Choose Cached images and files (or Cache in Firefox).

3. Select All time / Everything.

4. Click Clear.

5. Refresh the page.

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Mac

Chrome / Firefox

1. Press Command + Shift + Delete.

2. Choose Cached images and files (or Cache in Firefox).

3. Select All time / Everything.

4. Click Clear.

5. Refresh the page.

Safari

1. Go to Safari → Preferences → Advanced.

2. Check Show Develop menu.

3. In the menu bar, click Develop → Empty Caches.

4. Refresh the page.

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✅ Try this first before contacting Support—it usually resolves the issue.