Setting Up After-Hours Call Routing: Make Sure Every Call Finds Its Way!

Setting Up After-Hours Call Routing: A Step-by-Step Guide

Want to make sure after-hours calls go exactly where they need to? Follow these simple steps to set up your after-hours call direction for each IVR menu option!

Step 1: Log In

Start by logging into your system—just like you always do.

Step 2: Navigate to Lead Recipients

On the main page, head over to Settings and click on Lead Recipients.

Step 3: Check What You Can Edit

• If an option is clickable, you’re good to go!
• If it’s greyed out, don’t worry—your friendly VoicePad specialist can update it for you.

Step 4: Choose the Option You Want to Modify

Click on the menu option you’d like to update.

Step 5: Scroll Down to the After-Hours Section

Find the section specifically for after-hours call routing.

Step 6: Click on "Set Up Hours"

Next to "After Hours," you’ll see a Set Up Hours tab—click on it.

Step 7: Define Your Business Hours

Set your official business hours so that any calls outside of these times will follow your after-hours menu instead of the default menu. Click Save once done.

Step 8: Click on "Set Up After Hours"

Now, let’s configure how after-hours calls should be handled!

Step 9: Choose How Calls Should Be Handled

From the dropdown menu, select how calls should be routed when someone picks this option:

🔹 Call Selected Recipients – Choose multiple people to receive the call via Simul Ring (everyone’s phone rings at once, and the first to answer takes the call).

🔹 Send to Voicemail – The caller hears a friendly voicemail message, and you select who receives the voicemail notification (via email or another method).

🔹 Forward to a Single Number – Direct all calls to a specific number of your choice.

Step 10: Set Up Recipients and Save

Based on your chosen option, enter the recipients, email, or phone number. Click Save, and you're all set! 🎉

Now, your after-hours calls will always go exactly where they need to—no more missed connections!